I really didn't think it possible for a company to be on top & now decline to the bottom of the heap. I've been an Ebay buyer & sometimes seller since it first began so I can say with all clarity and conviction that the once dominant buy & sell platform of the internet has fallen so low I doubt it can ever recover.
The most crucial piece of the selling games algorithm which no business can do without.....the customer. When a company loses the trust of their customers that company is doomed and ready to close its doors.
Today, Ebay is a convoluted mess of bad sellers giving Ebay in general a bad name and in turn giving hard working good sellers a bad name and the most important of all the lack of live customer support, or any for that matter.
The customer & business both need customer support & real live customer support, not some email contact that may or may not address the buyer's concerns. The one problem the internet selling platform needs to overcome if it actually wants to dominate the brick & mortar retail business is customer service w real people and not some idiotic chat with a bot which continues to spell out the words, "I'm sorry, you need to be more specific". These online companies want so much to reap every penny they can and to achieve this they do away with all frontline personal.
Ebay's sellers; Ebay treats the sellers like the US government treats its citizen, meaning no protection, no support and fees that just keep building and finally when the seller is taxed so much & leaves Ebay say's thank you for your support by charging the sellers account more fees. For seller it now makes almost no sense to even bother listing items.
Conclusion; My opinion is that Ebay, while seeking cash, will finally sell off division after division until eventually there's nothing left but a destroyed name not even worth the price of a domain. Soon we'll see how how Ebay does w/o buyers or sellers however in the end I believe Ebay will go where all destroyed businesses go to die and the life of the once internet giant will finally reside right next to Sears, Kmart & Montgomery Wards. In the end the name Ebay will only be a footnote in the history of the internet while the name Ebay will eventually be forgot all together. RIP Ebay.
