@nialc_22,
Please just use 1 username when posting on these boards so you do not confuse people.
When you file an item not received (INR) dispute on ebay, a computer looks at the tracking information but it can only detect the Delivered scan, and no other information, because of sipping agencies privacy policies.
If the delivered scan is from an address not in your zip code. When you received the message telling you that eBay closed its case, there should be an Appeal button in it. Click on it, Write out what happened, and state the zip code for the delivered scan is not the same as the one on your order details, and to note that a 19lb item was what was delivered when you should only have received a much lighter weight package. Open the listing from your purchase history, and click on the Shipping, returns and payments tab. when that info is displayed look for the shipping service the seller was supposed to use. If it was a USPS one, not FedEx add that info to the message as well.
Then add a screen shot of the tracking information to the message. Appeals are looked at by a person not a computer, who will compare the zip code on your order details to the one on the tracking info, and over turn the original decision issuing a refund.
If the package was delivered in your zip code, you will have to do some leg work to appeal the decision.
You will have to go to your P.O. or a local UPS or FedEx store. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details. In the case of FedEx and UPS, if you can call them first and get them to send you an email saying the label's address does not match yours. bring a copy of that or your device with the email, with you to one of their stores. eBay will not accept an email as proof, because emails can be faked.
You want to ask the clerk to check the label address against yours on the order details page, and also to check the Package type/size/weight info to see if was is appropriate for what you should have received. . If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Show them a copy of the email, which may get the clerk to agree to writing the note. Explain that ebay doesn't accept emails. Do not ask them to write specific address or package info, they cannot give it out. Have the clerk print their name then sign and date the note.
Once you have the note, you can appeal the dispute ruling, if you have lost an appeal already, you contact ebay through their Facebook or Instagram social media pages. (links below) You can write out what happened in the message, and what you found out, and add a CLEAR photo or a scan of the note to an Appeal or message. If you go the social media route which is recommended, but not always necessary, if you get the info before filing an appeal. The social media reps know about the fake tracking scams and can authorize a refund, but you will need to have the seller's username and the ebay item number. At the end of your message give them your real and ebay username. It can take a couple of days before you get a reply.
https://www.facebook.com/eBayForBusiness Use the blue send message button on that page.
https://www.instagram.com/ebayforsellers/
In the future I strongly suggest that you check the feedback profile pages of each seller you intend to buy from, before bidding on or buying their items. You can access a seller's feedback profile page from near the bottom of listing pages. Use the See All Feedback button below where their name is in a large font. On the profile page if the seller has received neutral or negative feedback, click on the numbers of them to read only those comments. Never go by a feedback percentage alone. Some people who have been scammed but did not file a dispute may have left feedback saying they never received their items.
FYI. Since you have packages delivered to a P.O. box. FedEx will deliver to the P.O. if you use your P.O.'s street address then write your box number under it. You can add that address to your accounts, Addresses list, and select it at check out when you see that a seller ships with FedEx. Do not make it your primary one or it could confuse some clerks or carriers.
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
