Counterfeit goods conitnue to be offered on Ebay

[belzybob]

I purchased an item on Ebay from a user that had already been flagged as a counterfeit seller (I hadn't seen the feedback at that point). They are obviously a Chinese outfit selling fake goods brought in from China.

There is nowhere on the Ebay.com.au site to report a counterfeit fraudster, all I could do was report a non-delivery (which it actually was as it was fake). This is blatantly ridiculous and is another example of large internet outfits being all care and no responsibility.

As a backup I asked PayPal to look at it, but then Ebay got all **bleep**ty because I had challenged their monopoly.

[bonjourami]

If you opened an item not received case for a fake item you opened the wrong case. It should have been an item not as described. Since you have already tried to open the wrong case at Ebay and PP, if you paid by cc, try for a chargeback. Or try opening a case at Ebay for the correct reason, item not as described.Buying from a seller with such terrible feedback, and opening the wrong cases is kind of on you. Ebay has the most stringent buyer protection on the net when it is used correctly.

[mudshark61369]

@belzybob,

  "all I could do was report a non-delivery (which it actually was as it was fake)".

You are wrong about that. You received something, that was not as described, which is the type of dispute you should have filed.  If you filed an item not received (INR) dispute, and there was tracking showing it was delivered, you would have lost the dispute.  Unfortunately, you can only file one type of dispute, per transaction.

  "As a backup I asked PayPal to look at it, but then Ebay got all **bleep**ty because I had challenged their monopoly".

eBay closed your dispute when you opened one with PayPal because it is interpreted as double dipping for a refund.  You only go to PayPal after ebay finds in a seller's favor.  Even then, if you filed an INR with PayPal you will lose that claim as well. 

FYI.  You have posted your topic on the U.S. ebay site's community. The Money Back Guarantee policies may be a bit different on your home site ebay.au.com.  You should login to your home site and read its terms, and post your concern on its community board.

[mudshark61369]

@belzybob,

One more thing you need to know.  Buying from high volume sellers who have less tjan a 98.6% feedback rating is not a smart thing to do.  The best ones will have a fedback percentage of 99.6% or better, and those with less than a 98.9% rating should be avoided especially if they are located in China.  Always check the feedback profile page of any seller before buying from them.

[airsheep]

I'm fond of someone's suggestion of following the temperature rule: Below 98.6, don't buy, as they are probably dead(beat).

[belzybob]

Having just typed a long reply when a power blackout occurred I'll try and be brief.

I opened the only case available to me, I could see no other option than non-delivery, possibly it was because I was trying to contact Ebay before the pessimistic delivery date had arrived? If it wasn't that, then other options were not obvious.

It was unfortunate that I looked at a number of sellers, book marked them and then later went back to select one. In the process I had missed checking the feedback on...guess which one! Only later did I see clear feedback that that the seller was a fraud.

I have put in a chargeback with PayPal, which wasn't what I actually asked, but automatons are what they are, automatic.

So the only thing that I did incorrectly was to make an error in checking all of the feedback on all of the users.

Thanks for replying.

[belzybob]

Read my reply above to bonjourmai. There was only one reporting option available to me, perhaps for the reason I suggest.

Thanks for replying.

[belzybob]

Just to add:

1. The vendor wasn't in China  

2. The goods weren't sent from China

3. I was involved in fighting internet fraud for many years, yes I screwed up as I mention above.

4. There was no option available to me to report fraud at the time I wished to post it.

[mudshark61369]

@belzybob,

  "I opened the only case available to me, I could see no other option than non-delivery, possibly it was because I was trying to contact Ebay before the pessimistic delivery date had arrived? If it wasn't that, then other options were not obvious".

As I posted in my first reply you have posted your issue on the U.S. site, but bought on the Australian site. Your home site may have different options in the purchase history (actions list) than what we see on this site. 

  On ours, as soon as one buys from a listing to the right of the item title in the purchase/order history is a list of 4 actions that can be taken, starting with Return This Item.  When that button is clicked on there is a list of 11 reasons why one wants to return an item.  The last reason is "Doesn't seem authentic".   Maybe the Australian site's pages are different?

Of course one can't check the Not as described reasons, until an item has been received. That is because

you cannot send back something you do not have in your possession.  It should be obvious if one receives something that is not what they ordered, filing an INR dispute is not the right choice. Something was delivered, just now what was expected, ergo not as described or doesn't seem authentic. 

There is no specific way to report a seller for selling counterfeit items.  That is because ebay cannot verify the authenticity of those claims.  For all they know you could be a competitor trying to get rid of the competition. 

I mentioned China in my reply, because of what you wrote in your original post;  "They are obviously a Chinese outfit selling fake goods brought in from China".

[belzybob]

I don't know if they are different because I can only see what I am offered in a menu. Realistically there is is only one EBAY, they do not have stand-alone operations outside of the US. Any suggestion they do is for tax or law avoidance purposes.

When I said "Brought in from China" I meant exactly that, they were goods that the seller had brought in from China. I didn't say I bought from China. I actually suspect that they use 'mules' to offer their **bleep**, hence the disparity between seller location and shipper location in this case.

Its not that Ebay cannot check fraud; they are like so many online operations and they just want to avoid all responsibility/accountability. I don't know how old you are, but you might be familiar with the battle fought by Western Union and Moneygram (to name just two) for years to avoid being made accountable for very significant role in facilitating internet fraud. Eventually they were held to account and are nothing short of a shambles these days.

At the end of the day, my issue is simply that I couldn't tell them what had happened because I believe that they did not want to hear it.

[downunder-61]

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@belzybob wrote:

I purchased an item on Ebay from a user that had already been flagged as a counterfeit seller (I hadn't seen the feedback at that point). They are obviously a Chinese outfit selling fake goods brought in from China.

There is nowhere on the Ebay.com.au site to report a counterfeit fraudster, all I could do was report a non-delivery (which it actually was as it was fake). This is blatantly ridiculous and is another example of large internet outfits being all care and no responsibility.

As a backup I asked PayPal to look at it, but then Ebay got all **bleep**ty because I had challenged their monopoly.

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Sure there is    https://www.ebay.com.au/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=12&pos=1...

When you have any issues again, ask on the .com.au boards, they can provide all links for Aus.

https://community.ebay.com.au/