eBay

ticonderoga2011 · ‎07-25-2021

If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?

kako_5344 · ‎07-25-2021

@ticonderoga2011 wrote:
If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?

When a seller offers free returns, they take returns for any reason, including buyer's remorse.

But if the seller is a top rankled seller, bitter and disillusioned, they can withhold up to 50% of the refund if the item is not in the same condition when it is returned.

However if this happens, the buyer can simply go to their payment source to get the remainder of the refund, and the seller will pay a $20 chargeback settlement fee on top of paying the rest the full refund, and losing all fees.

buyselljack2016 · ‎07-25-2021

@kako_5344 wrote:
@ticonderoga2011 wrote:
If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?
When a seller offers free returns, they take returns for any reason, including buyer's remorse.

But if the seller is a top rankled seller, bitter and disillusioned, they can withhold up to 50% of the refund if the item is not in the same condition when it is returned.

However if this happens, the buyer can simply go to their payment source to get the remainder of the refund, and the seller will pay a $20 chargeback settlement fee on top of paying the rest the full refund, and losing all fees.

Sometimes this has more to do with "not returned in the same condition as sent".

Buyer can appeal the up to 50% refund with eBay. eBay may choose to make the buyer whole from eBay's pocket. CC would be a reasonable persons second choice. Too may CC claims can cause problems for a card holder.

7606dennis · ‎07-25-2021

@ticonderoga2011 wrote:
If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?

Are you asking this as a buyer or seller?

"It is an intelligent man that is aware of his own ignorance."

kako_5344 · ‎07-25-2021

@7606dennis wrote:
@ticonderoga2011 wrote:
If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?
Are you asking this as a buyer or seller?

Wondering does "I open the box but I don't damage the item" indicate a buyer or seller?

7606dennis · ‎07-25-2021

@kako_5344 wrote:
@7606dennis wrote:
@ticonderoga2011 wrote:
If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?
Are you asking this as a buyer or seller?
Wondering does "I open the box but I don't damage the item" indicate a buyer or seller?

While the wording of the question tends to lead one to believe that the OP is asking as a buyer, the fact that he is also a seller caused me to ask the question. Frankly, being a seller himself tends to make me think that he is seeking advice on a situation that he is faced with from a buyer.

"It is an intelligent man that is aware of his own ignorance."

downunder-61 · ‎07-26-2021

As @buyselljack2016 CCC is a last resort and not all sellers are bitter or disillusioned as stated by kako, they are simply following protocol and eBay guidelines.

As to an open box, so long as it was not sold as a collectable whereby the original needs to stay in the box to retain the value of the item there should be no problem returning.

@7606dennis I took the thread title at it's word - Can I still return a new item if I open the box

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downunder-61 · ‎07-26-2021

Ran out of time:

Also OP does not accept returns on his listings and stated 'Seller accepts free returns' in his post

Just call me 007 LOL

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*madison · ‎07-26-2021

Yes.

kako_5344 · ‎07-26-2021

@downunder-61 wrote:
@kako_5344 wrote:
But if the seller is a top rankled seller, bitter and disillusioned, they can withhold up to 50% of the refund if the item is not in the same condition when it is returned.
Just call me 007 LOL

Did we just get prankled? It wouldn't be surprising if a top rankled seller is bitter and disillusioned.

And it's OK to chargeback, but not too often, for the remainder of your refund on said rankled seller, e.g. for issuing a partial refund to cover original and return shipping.

Making sure the seller pays, and that eBay does not instead pay the rest of the refund themselves using our fees. (Also, he's a spy, which explains why 007 is not so good on the detective work, wink wink!)

donsdetour · ‎07-26-2021

@ticonderoga2011 wrote:
If an item is in new condition and has free returns, and I open the box but I don't damage the item, is the seller still required to accept the return?

Why would you do this???

was there a problem with the item???

Thousands read these topics and threads just so you know....