Bought a SNAD item with a $25 coupon and lost the coupon

[jesse220]

I received a $25 coupon from Ebay for their 25th anniversary. I used it within the time period specified to buy a pair of sneakers - the total cost was $54.95, after the coupon was applied my PayPal account was charged $29.95. The sneakers arrived and were a different size than what was in the listing. The seller was responsive and sent me a return label; after they received the sneakers back my PayPal account was refunded $29.95.

I've contacted Ebay through their Facebook page about having the coupon reissued but have yet to receive a response from them. What usually happens with "lost" coupons like this, when the transaction was refunded due to SNAD? Has anyone else had a coupon reissued? This doesn't seem at all fair on Ebay's part, to drop the ball this way. First of all, they're gifting me a coupon for being a longtime member then they turn around and act like I'm not worth their time. 

Should I keep pursuing them about this matter or would I just be wasting my time?

Thanks in advance.

[pburn]

Another thread on this same situation was posted earlier today. 

Here's a link to the best (and correct) answer:

https://community.ebay.com/t5/Buying/Lost-my-money-and-my-coupon-but-won-my-case/m-p/31229549/highli...

@lacemaker3  Hope you don't mind . . .

[jesse220]

Thank you. It doesn't sound like I'll get a reissued coupon.

[digita_47]

I do not think you will get another coupon either, you lost it sorry.

[lacemaker3]

@pburn -- no problem! Thanks for the credit.