Blocked scary bidder

[teeker_seekers]

Had an auction going and received a bidder that had given more than 12 neg feedback comments in the last year, I cancelled the auction and blocked her from bidding. When I put the auction back up she contacted me wanting to know why she can't bid.. well my knee jerk responce is ( I don't want to deal with her because of her past FB history ) .. but that may not be the best so I am asking the community how you would handle this situation.. 

[the*dog*ate*my*tablecloth]

Why did you cancel the auction? You could have just cancelled her bids.

i would probably email her back and tell her you think k she leaves an unusually high percentage of bad feedback and you prefer not to do business with her.

watch for bids from her loacation.

[the*dog*ate*my*tablecloth]

Wait! Did you cancel it while it was running or refuse to sell and cancel after?

[partial*eclipse]

Just don't reply.

As noted above, you could have just canceled her bid (and blocked her); you didn't have to end the original auction.

[teeker_seekers]

No I did not cancel after the auction ended...  and I was not aware I could just cancel her bid or I would have.. now I know for the future, thank you for the info on that.. I was just wondering if I need to explain to this bidder why I don't want to deal with her

[mycarolinavintage]

I personally would not have ended the auction. In the future, you may want to reconsider that move.  If a buyer leaves unwarranted negative feedback, ebay will remove it upon your request. If you are truthful about your items in the descriptions and specifics and ship as you say you will in your listing, there should not be anything for a buyer to complain about. As the saying goes..."You can't please all the peole all the time". That being said, some people are professional complainers and I don't worry about it.  Ebay will not let them abuse you with negative feedback for no reason.

[the*dog*ate*my*tablecloth]

You don’t have to explain to her but if you do make it calm and unemotional.

this is assuming it’s not 13 negs out of 2000 feedback or something that looks scary but may be reasonable.

[the*dog*ate*my*tablecloth]

eBay often lets buyers leave unreasonable feedback. eBay will only remove it if it contrDicts something in the listing

[mudshark61369]

@teeker_seekers,

You do not need to message the member, but that is up to you.  For future reference use the info in the link below to cancel a member's bid, if you do not wnt to deal with them for some reason.

https://pages.ebay.com/help/sell/manage_bidders_ov.html

[partial*eclipse]

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@teeker_seekerswrote:

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 ... I was just wondering if I need to explain to this bidder why I don't want to deal with her

Why would you even consider engaging with a member who not only leaves bad feedback but is apparently  oblivious about the effect that has on her future transactions?  

[andremurrain-0]

Just ignore the message.

[castlemagicmemories]

Don't let this rattle you.  Buyers do at times feel that you owe them an explanation when they are blocked; however, you don't.

In fact, if you respond to her, which I do not recommend, nothing useful will probably happen, and it could get ugly as the buyer defends him or herself.

Silence is golden.  And I think that is your best course.  Then Let It Go.

Next time, just cancel her bids and block.  

Thank God, you dodged a bullet here.  

[buyselljack2016]

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@teeker_seekerswrote:

No I did not cancel after the auction ended...  and I was not aware I could just cancel her bid or I would have.. now I know for the future, thank you for the info on that.. I was just wondering if I need to explain to this bidder why I don't want to deal with her

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When you block a bidder, you also have the option to block communication from them if you have not had a transaction from them.  When I add to my BBL I always use that option.

[lintbrush*]

Just a little FYI

When you end an auction that has a bid(s), you are assessed a selling fee based on the highest bid showing.  You get one free pass per calendar year.  

eBay frowns upon ending auctions with bids unless you are selling it to the highest bidder.  It creates a bad buying experience (or however they phrase it)

Keep that in mind for the next 10 months 

[midnight_mystic]

"I was just wondering if I need to explain to this bidder why I don't want to deal with her"

No, you do not, and it is a bad idea to do so IMHO. I agree with you, but there is no way you can explain your action in a way that is not likely to make her angry. And you do not want to provoke a buyer. She can evade your block by starting a new ID.

I never argue with buyers and I never respond to anyone I am not going to do business with.

There is a setting where you can stop blocked bidders from communicating with you. I suggest you turn it on.