Bidding Issue

[micpen_4819]

I am a relatively new user to ebay, so I recently participated in a bid this past weekend and had nothing but problems with the bidding process. The bid that I participated in was for a baseball pennant, and the bidding process ended up turning into a bidding war with one other bidder and myself. The bidding process came down to the wire with the final seconds having the two bidders type in their final bids. There was nothing wrong on my end meaning no delays in bidding, no hiccups during the last few minutes of the bidding process ebay bidding had excepted all of my bids up to the last few seconds. In the last few seconds of the bidding process, I had made my offer which ebay bidding excepted as well as provided me with a confirmation stating that I was indeed the new highest bidder. Unfortunately, while refreshing the new bid that had been excepted the system froze for a few seconds and when the refreshing process completed the ebay bidding had excepted the lower bid which put me in a terrible spot. It happened so fast that I did not have an opportunity to take a print screen shot of the confirmation. ebay now does not want to honor the confirmation that was sent to me saying that I was the new highest bidder which would have made me the winner of the baseball pennant. I am now being treated as if the customer is wrong and it's no big deal, and I do not matter even though ebay customer service says they care they do not act as if they do. Has this happened to anyone else or had similar problems with their bidding process and ebay customer service?  

Thank you,

 micpen_4819

[micpen_4819]

Also, in the short period that I have been doing business with eBay, I have spent a significant amount of money with them and have also been a loyal and kind paying customer with nothing but positive feedback from the sellers. If eBay does not want to show that they do care and not follow their preaching of being able to sell and buy with confidence and trust, then I see no reason to conduct any further business with eBay. They just lost a good paying buyer and loyal customer.

-micpen_4819

[soh.maryl]

Speaking for myself, I believe we'd need to see the item number in order to answer.

[bonjourami]

Yes, item number? You havent spent a lot of money with Ebay...but with individual Ebay sellers. All buyers have perfect feedback because sellers are blocked from leaving any other kind.If your screen froze, maybe you have a computer problem?What is it you expect Ebay to do?

[micpen_4819]

Coincidentally the bidding process happens to freeze at the very last seconds of the bidding process whereas before there were no problems at all everything was working just fine when bidding. Everything seems to be working on my end — Ebay side.  I consider a couple of thousand dollars a lot of money that went to eBay in just the short amount of time that I have been with eBay. As far as item number# #183774868257 goes that information had already been provided to eBay which they still have on file. As far as sellers feedback goes as I had mentioned earlier, I am relatively new to eBay so I was not aware of what sellers can post and what they can not post. So I truly appreciate the seller's feedback! I am not asking eBay to bend over backward for me, but as the buyer, I would expect that eBay would be a little bit more understanding with the frustrations and headaches of the bidding process.

#183774868257  

[bonjourami]

While Im sure Ebay appreciates your business, your money does not go to Ebay, it goes to individual sellers, think of Ebay as a want ad flea market..sellers pay all the fees here, not buyers.Im getting invalid on your item number.It kind of sounds like you want Ebay to bend over backwards..what exactly do you want them to do for you? Hard to tell what happened if we cant see the closed listing, and bidding.

[soh.maryl]

On eBay, there is a difference between being the new highest bidder and being the winning bidder.

The winning bidder bid one dollar more than you did less than one minute after you did.

[bonjourami]

Absolutely right...You are able to bring up the listing? Im still getting invalid.

[gebe-4241]

https://www.ebay.com/itm/Vintg-1940s-1950s-Cleveland-Indians-felt-baseball-pennant-27-5-Screen-Print...

[pburn]

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@micpen_4819 wrote:

I am a relatively new user to ebay, so I recently participated in a bid this past weekend and had nothing but problems with the bidding process.

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It appears from the bid history that the winning bidder bid 44 seconds after your last bid and with five seconds left in the auction.

You will have much more success at auctions if you use eBay's automatic bidding process rather than submitting individual bids in response to other bidders.

Here's the unwritten rule: Bid once with your maximum bid as late in the auction as possible.

Here's a link that explains it. Let us know if you have any questions about the information.

https://www.ebay.com/help/buying/bidding/automatic-bidding?id=4014

[bonjourami]

Thank you! As you can see op, the poster in your other thread was absolutely correct..you were outbid by a dollar in the last minute of the auction.Your bid came in at 5:15, the winning bid came in at 5:16.Its called sniping.

[micpen_4819]

As far as how the bidding occurred on my end all of the biddings were done on my mobile app. so you can understand that doing a sniping or print screen would be a bit more difficult or complicated. I know that a lot of the money goes to the sellers. I do not need an explanation. I was merely saying that eBay will no longer be getting my business nor will I be referring anyone else to eBay. I appreciate what you are trying to point out to me, but that is incorrect information on your end. What I am trying to say is that the information on my end is not consistent nor accurate with what eBay sees. I saw something different on my end CLEARLY said I was the new highest bidder right after I outbid the other potential buyer that is how accurate my mobile app was working up to the point when it was refreshing the new highest bid then it froze. You can say all you want about what you see on your end but its wrong, and it will not change the fact that the mobile app's information is not accurate nor correct when placing a bid. It's not posting the most up to date bidding transactions.

[bonjourami]

You still dont seem to understand that their is a big difference between new winning bid and a winning bid.If you had won you would have received a Congratulations, you are the winner! email..but whatever. Simply open that listing and click on Bids, it will open up to show you every bid and the time stamps..you lost, fair and square..

[ed8108]

Clearly you were the highest bidder until ebay accepted a higher bid and  then that bidder actually won the item.

You then became the underbidder and not the winner.

[bonjourami]

You did a lot of 'nibbling' in that auction, op, running the price of the item up. Much better to bid your max, once, as close to the end of the auction as possible...its called sniping..and is exactly what the winner of your auction did.