An example of what sellers can get away with: Feedback Removal

[generic_store_name]

This is what I was promised by the seller. These aren't exact photos because the originals have been removed, but you get the picture: Authentic black chert arrowheads:

This is what I received: A bunch of broken pieces glued together with Bondo and window silicone and painted over with acrylic paint. Some fell apart while being wrapped back up. These ARE exact photos:

I returned them, and Ebay had to step in for a refund. I left well deserved negative feedback, AND IT WAS REMOVED!!!!!

What the $#&(!, Ebay? This dude still has several of these fakes listed for sale in the artifacts category. Do potential buyers not need to be made aware of this?

[generic_store_name]

Seller's current active listings, though they have about a dozen total that they haven't relisted yet. Probably just waiting for the paint to dry on the ones I returned:

226009592313
226009626144
326016950102

[soh.maryl]

Not sure if this ALWAYS happens, but have read from some other eBayers that eBay removes negative FB if/when the buyer has been refunded.  

And, potential buyers ALL have recourse to the MBG if/when they receive an item that is not as described.

Thankfully.  

[generic_store_name]

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@soh.maryl wrote:

Not sure if this ALWAYS happens, but have read from some other eBayers that eBay removes negative FB if/when the buyer has been refunded.  

And, potential buyers ALL have recourse to the MBG if/when they receive an item that is not as described.

Thankfully.  

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If this can be verified, it's both the correct answer and profoundly horrible policy.

[albertabrightalberta]

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@generic_store_name wrote:

I returned them, and Ebay had to step in for a refund. I left well deserved negative feedback, AND IT WAS REMOVED!!!!!

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Did the negative feedback you left for the seller mention that ebay had to step in? If so, that's why it was removed. 

[generic_store_name]

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@albertabrightalberta wrote:

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@generic_store_name wrote:

I returned them, and Ebay had to step in for a refund. I left well deserved negative feedback, AND IT WAS REMOVED!!!!!

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Did the negative feedback you left for the seller mention that ebay had to step in? If so, that's why it was removed. 

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Nope.

[12345jamesstamps]

There are certain words and wordage that cannot be in feedback...where the seller or / and eBay can remove.

I think even the word "fake" in feedback would have removed it.

It's been a while but I had a negative feedback from someone and the only word in the negative feedback was "fake"....I called customer service and they removed it.

And, I don't know if it was you or another buyer...but I do remember a post like this a while back maybe a week or two.

[redlinear]

I be siding with the seller on this one.  

[wastingtime101]

I'm not offering an opinion of any kind here - this is an attempt to explain why it may have happened and how eBay's system works.

According to your other post here:

https://community.ebay.com/t5/Returns/My-recent-experience-returning-fake-artifacts/td-p/34275331

You said the seller reported you for altering the items. Possibly your FB was removed automatically as part of seller protections when the buyer returns the item in an altered condition.

[generic_store_name]

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@wastingtime101 wrote:

I'm not offering an opinion of any kind here - this is an attempt to explain why it may have happened and how eBay's system works.

According to your other post here:

https://community.ebay.com/t5/Returns/My-recent-experience-returning-fake-artifacts/td-p/34275331

You said the seller reported you for altering the items. Possibly your FB was removed automatically as part of seller protections when the buyer returns the item in an altered condition.

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I see what you're saying, but an authentic artifact, which is supposed to be made of stone, would not be altered by washing it. Also, if they were truly altered, I wouldn't have been issued a refund.

I suppose I'll chalk it up to Ebay's outsourced labor following some letter of the law regardless, though. That's how it always is.

[generic_store_name]

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@redlinear wrote:

I be siding with the seller on this one.  

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Based on what, exactly? I'm curious.

[redlinear]

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@generic_store_name wrote:

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@redlinear wrote:

I be siding with the seller on this one.  

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Based on what, exactly? I'm curious.

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If the pics in the listing were of the items you received. 
Some broken during shipment?  Return for refund, simple.
A seller with perfect feedback rating and enough sales to show that rating isn't a fluke, or luck.
A seller like that isn't going to take a chance like this.
A seller like that knows items can be returned on their dime. Meaning they paid to shipping both ways...There is NO reason to attempt deception. 
That's a lot of work and creativity to attempt deception, that anybody knows wouldn't stick once the items arrived.
That's WAY too much time, labor, work and creativity for a $20 gain.
A $200 lot?  Same thing.
   Best I can tell black arrowheads are worth about the same as any other color.  Aside from personal preference.  
   All in all, seller had nothing to gain by deception.  Quite the opposite in fact.  And it would appear, this seller knows that.

You were promised what was in your 1st photo?  No you were not.  You were promised whatever was shown in the sellers photo.   And that, we have not seen.
You're 1st statement and photo however, do seem a bit deceptive

[wastingtime101]

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@redlinear wrote:

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If the pics in the listing were of the items you received. 

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If my memory is correct from the OP's first thread when the FB was visible, the original listing had only a single photo showing a single arrowhead. The title said lot of 12 arrowheads. The description said lot of 12 arrowheads, no returns. Sold for $180+ship. Buyer definitely took a chance on what they'd receive with just that one photo.

The item category selected by the seller is where the argument for SNAD comes in. The category was for authentic pre-1600s Native American artifacts. You can't list replicas in that category.

https://www.ebay.com/b/US-Native-American-Artifacts-Pre-1600/715/bn_3033525

[generic_store_name]

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@redlinear wrote:

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@generic_store_name wrote:

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@redlinear wrote:

I be siding with the seller on this one.  

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Based on what, exactly? I'm curious.

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If the pics in the listing were of the items you received. 
Some broken during shipment?  Return for refund, simple.
A seller with perfect feedback rating and enough sales to show that rating isn't a fluke, or luck.
A seller like that isn't going to take a chance like this.
A seller like that knows items can be returned on their dime. Meaning they paid to shipping both ways...There is NO reason to attempt deception. 
That's a lot of work and creativity to attempt deception, that anybody knows wouldn't stick once the items arrived.
That's WAY too much time, labor, work and creativity for a $20 gain.
A $200 lot?  Same thing.
   Best I can tell black arrowheads are worth about the same as any other color.  Aside from personal preference.  
   All in all, seller had nothing to gain by deception.  Quite the opposite in fact.  And it would appear, this seller knows that.

You were promised what was in your 1st photo?  No you were not.  You were promised whatever was shown in the sellers photo.   And that, we have not seen.
You're 1st statement and photo however, do seem a bit deceptive

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fwiw, I think there's a good chance the seller didn't make these, but rather bought them. But I also told him several times in PMs that, now that I know what to look for in his photos, his other listings were also fakes, and explained how he could easily test for that. But they remained up. Therefore, feedback stating "Do not buy arrowheads from this seller. I was sold frankenstein points cobbled together with Bondo and window silicone." was accurate and shouldn't have been removed.

Unfortunately, I think part of the issue is that Ebay doesn't consider something fake unless whoever made it stamps a Gucci logo on it.

Specific to my supposed deception or whatever, I think it's pretty obvious that my first pic was just an example; a google image result for a group of black chert points. My point is that his listings were in the pre-1600 artifacts category. I expected what I received to be AUTHENTIC and treated them as if they were when they arrived. They were not.

As for black points being as valuable as any other, that's false. I could take you down a long road explaining arrowhead valuation, if you want. 😃

[generic_store_name]

@wastingtime101  That listing was made because I requested it. He initially had 12 auctions up and I made an offer for the group via messenger, so he made that listing for the total amount.