usps return label not honored by usps

[mscir]

I bought a tablet that was supposed to be working that turns itself off randomly.  I started a return, printed the label, brought it to the USPS, they did not honor the label because it is not for GROUND. They are only shipping items w/lithium batteries by GROUND. I emailed the seller but no reply. How do I get them to  give me the proper label. I don't want to pay for shipping since they shipped a broken item.

More info:

I found the provision the PO told me about here:

JUNE 6, 2022

Additionally, pre-owned, damaged or defective electronic devices — such as cellphones, laptops, tablets — that either contain or are packed with lithium batteries must be mailed by surface transportation using Parcel Select Ground or USPS Retail Ground, Parcel Return Service or Ground Return Service.

https://postaltimes.com/usps-issues-new-shipping-requirements-for-used-electronics-and-other-hazardo...

https://news.usps.com/2022/06/06/hazardous-materials-2/

[jtzvwbug]

@mscir 

Call eBay Customer Service. Select the "Chat with us" option and answer the questions until you're able to request an eBay Agent. If the option to "Have us call you" is available, you can use that option.

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