tracking and general questions

[tregi_54]

Hello, I ordered an item on March 27, 2023, and I was hoping to hop online and track it but my eBay account doesn't show any purchase history or any receipt that I've bought the item. I have the order number as well as the item id number in my email. I can't seem to find a way to message the seller to ask for tracking on the item. Any help would be appreciated.

[lady_madonna]

@tregi_54 

Perhaps you made the purchase as a guest.

You should be able to view the tracking using your Order Confirmation.

According to Ebay:

"When you buy an item as a guest, we’ll send you a guest order confirmation email, with the subject line “Order Confirmed”. You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back."

Here’s how to track your order as a guest:

1. Find your eBay guest order confirmation email. The subject line starts with “Order Confirmed”.
2. Select View order details.
3. Select Show shipping details.

You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location.

If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number.

[shipscript]

You may have purchased as a guest instead of from your registered account. Follow the link within your email to locate your guest purchase.

Below are two help pages for guest purchases: 

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035 

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065