returns

[debsselection2012]

Buyer returned item.  Buyer agreed to a replacement. How do I go about sending a replacement instead of a refund?

[stuff4divas]

@debsselection2012

How to offer a replacement or exchange item

1. Go to your Returns dashboard.
2. Select View return details beside the item.
3. Select Send the buyer a message and then Continue.
4. On the next page, enter your offer to replace or exchange the item and select Send.

[debsselection2012]

When I go to order details I only get the option to refund.