return issue

[yosemite4life]

Hi, 

I ordered an expensive baby carrier and it was listed as excellent used condition, when it arrived it was not in good condition. It had a stain and felt very worn, arrived damp due to poor packaging. I contacted the seller to inform them and they said I could return for a refund but I had to pay shipping. This isn't eBay's policy since their listing did not match the item I received. Also, their return they issued has a different address tan the address they messaged me to return it to. How do I go about returning this item?

[inceptions]

Hi @yosemite4life 

You're right - the seller pays return shipping.

If you received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.

[lady_madonna]

@yosemite4life 

You are covered by Ebay's 30 day Money Back Guarantee.

• Go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. "Doesn't match description". Attach a photo.
• The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
• If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

[yosemite4life]

Thank you! I didn't realize I had to wait the 3 days.

[yosemite4life]

Thank you!

[inceptions]

You're welcome!