06-25-2021 09:41 AM
- seller does not respond to messages - I wish to cancel item as seller has old feedback and that shows that seller has once before not sent an item. I suspect seller is doing this again.
06-25-2021 10:38 AM - edited 06-25-2021 11:07 AM
Hi @joannmarie
Sellers are not required to use a tracking number. But, it's recommended that they use one.
Open an Item Not Received case after the estimated delivery date has passed, if the item does not arrive.
06-25-2021 02:22 PM
Only two people can cancel a transaction on ebay, your seller or God. Since God is very busy you will have work it out with your seller. Assume that they are not interested in cancelling your transaction if they ignore you.
06-25-2021 06:03 PM
That is a pretty dismal outlook - although most difficult to contact Ebay directly now and you may well be right. But I will hope that Ebay does something -
06-25-2021 06:25 PM
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.