package arrived damaged and empty box

[naysmith761]

My buyer received his priority mail package. He said looked like it was cut open and taped back together. There was some packing paper in it, but to the item I shipped. How do I handle a refund for this? He did send pictures.

[stuff4divas]

@naysmith761  tell the buyer to open a return this item case for the reason 'damaged' and u let them keep the box and refund them.

see if u can make an insurance claim w the shipping carrier

[naysmith761]

Thank you.  Will ebay give them a complete refund then?

They only received an empty shipping box and some packing paper. 

It was insured for $100 with priority mail, but I didn't the extra insurance to cover the total of $350.

[wooden_flower]

You owe the buyer a full refund. The insurance is for your protection, so if you did not insure the full amount, the difference is your loss.

File a claim for the $100 at usps.com.  Do not make your buyer wait for the claim - you need to refund him now.  Ask him to hang onto the package, in case his PO wants to inspect it.