kaspersky & microsoft partner

[digital4u-007]

Good morning
I am a Kaspersky product reseller I cannot list my products or I always receive a warning for having listed a Kaspersky product the same for Microsoft please what should I do

[lady_madonna]

@digital4u-007 

Are you an authorized seller for the company, in order to sell their licensed products?

[digital4u-007]

Good morning
actually I am a Microsoft and Kaspersky reseller and I have proof but I cannot find a way to send them to the relevant eBay service

https://appsource.microsoft.com/en-us/marketplace/partner-dir/fc3ae97b-b944-4141-bed9-196a285a066d/o...

for kaspersky i have a pdf file

[rock.star]

Kaspersky is banned in the United States. 

So there will be no selling it here.

[digital4u-007]

I cannot resolve my problem I cannot have direct chat contact to speak with an agent and resolve my problem
What about Microsoft products?

[digital4u-007]

Hello again
when I searched on ebay I found that the Kaspersky product is still sold on the platform so I don't believe that the product is banned
if it helps you this is my first experience of selling on ebay I would like to continue

I would like to know how I can have a direct chat with an agent to resolve the problem

this is the message I received :

We're here to help you get back to selling

Hello digital4u-007,
We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.

Here’s what you should do
Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 7 days, your account may be at risk of being suspended.
Help & Contact

In the meantime, your listings have been moved to your Unsold folder, and we credited any associated fees to your account. You can find the listings we moved below. As soon as your account has been reactivated, you’ll be able to relist these items.

We appreciate you being part of the eBay community and we’re here to help you get back on track.

We removed the following listings:
176444787724 - Kaspersky Total Security 1-Device 1-Year License Key

Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

[albertabrightalberta]

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@digital4u-007 wrote:

Good morning
actually I am a Microsoft and Kaspersky reseller and I have proof but I cannot find a way to send them to the relevant eBay service

https://appsource.microsoft.com/en-us/marketplace/partner-dir/fc3ae97b-b944-4141-bed9-196a285a066d/o...

for kaspersky i have a pdf file

---

I'm totally confused.

• The link you posted above shows UK. 
• The certificate you show here says you're in Morocco. 
• Your ebay profile says you're registered in the US. 

Why so many different locations? 

[albertabrightalberta]

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@digital4u-007 wrote:

Hello digital4u-007,
We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.

Here’s what you should do
Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 7 days, your account may be at risk of being suspended.
Help & Contact

In the meantime, your listings have been moved to your Unsold folder, and we credited any associated fees to your account. You can find the listings we moved below. As soon as your account has been reactivated, you’ll be able to relist these items.

---

According to the message you received, they need you to verify your identity. They may also need other information. 

After you pass whatever vetting they need to do, it sounds like you will be allowed to relist your item.