how to add tracking information to a return

[windman11856]

This order has been a fiasco. I returned the item because it wasn't what i wanted. I and the Seller have emailed multiple times.  Ebay decided I should return the item. I did not receive a shipping label but the email said I could ship it myself. I have returned the item and I have tracking info. The packaged has arrived at the Sellers. I'm trying to add the Tracking data so I can get my refund, but I can't find where to add it. I keep trying to contact Ebay for help but it puts me in an endless loop to talk to anybody at Help and Support.

How do I find someone to talk to to add the tracking information?

Thanks.

[lady_madonna]

@windman11856 

Here’s how to add the tracking information to your return if you’re using your own return shipping label:

1. Go to the return request in Purchase History
2. Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
3. Enter the tracking number.
4. Select Mark as sent.

[windman11856]

After "Purchase History" I never get a drop down list. This was a guest order. Which seems to be a major issue.

windman11856