11-20-2024 06:26 PM
We bought 3 new phones, with a 12 month warranty. They were all faulty, so we sent them back and they sent replacement phones. These were also faulty. THey said if we send them back again they will send a refund. We returned all three phones, but they will not send a refund. Is there anything we can do?
11-20-2024 06:29 PM
Without filing an official return claim through eBay, like "does not match pictures or description" then the Seller is under no obligation to refund you. I am sure they have done this before ... I mean what are the odds that one Buyer would get a total of 6 faulty phones?
11-20-2024 06:31 PM
This is the Ebay U.S. site. You are located in Australia, so you need to use the Ebay Australia site to seek assistance.
https://www.ebay.com.au/help/home
11-24-2024 10:37 PM
Sellers aren't responsible for the Warranty. That would be manufacturer or mobile carrier. If you don't have the information, reach out to your seller and see if they have it. But the seller isn't the one that honors the warranty.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.