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‎12-03-2024 06:23 PM
Hello I recently have someone request a refund which is covered by money back guarantee I sell digital items so I’m asking if it’s a big chance or a low chance I win the case because I have evidence
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Re: eBay money back gurantee
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‎12-03-2024 06:47 PM
@gengarcollects If you don't have tracking to show delivery then you will lose a not received refund request.
You are not supposed to list digital items as local pick up.
The only way to deliver to email per eBay policy is if you list as a Classified Listing which costs $9.95. There are not any other selling fees when your item sells. The listing fee is NOT refundable and paid even if the digital item doesn't sell. Classified listings are not covered by the eBay MBG.
Electronically delivered items such as digital items that you have the legal right to sell can only be listed in the classified section Everything else> information products.
Here's the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...
If you wish to create a classified listing you will need to switch to the Advanced Listing Tool that is located in Seller Hub.
Opt in to Seller Hub here: https://www.ebay.com/sh/ovw Start the listing here:
https://www.ebay.com/sl/prelist/suggest?sr=shstart
Select Classified from the drop down menu and then there will not be a shipping method required.
If you do not list this way the buyer can say they didn't receive digital item since you won't have tracking and you will have to issue a refund. You also will be violating eBay policy if you don't list digital items this way and eBay may ban your account.
Member since 2003
Re: eBay money back gurantee
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‎12-03-2024 06:45 PM
Quote: "Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy."
Are you such an approved seller?
Re: eBay money back gurantee
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‎12-03-2024 06:47 PM
@gengarcollects If you don't have tracking to show delivery then you will lose a not received refund request.
You are not supposed to list digital items as local pick up.
The only way to deliver to email per eBay policy is if you list as a Classified Listing which costs $9.95. There are not any other selling fees when your item sells. The listing fee is NOT refundable and paid even if the digital item doesn't sell. Classified listings are not covered by the eBay MBG.
Electronically delivered items such as digital items that you have the legal right to sell can only be listed in the classified section Everything else> information products.
Here's the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...
If you wish to create a classified listing you will need to switch to the Advanced Listing Tool that is located in Seller Hub.
Opt in to Seller Hub here: https://www.ebay.com/sh/ovw Start the listing here:
https://www.ebay.com/sl/prelist/suggest?sr=shstart
Select Classified from the drop down menu and then there will not be a shipping method required.
If you do not list this way the buyer can say they didn't receive digital item since you won't have tracking and you will have to issue a refund. You also will be violating eBay policy if you don't list digital items this way and eBay may ban your account.
Member since 2003
Re: eBay money back gurantee
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‎12-04-2024 04:13 AM
I have proof he received his item and he even showed proof he got it too
Re: eBay money back gurantee
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‎12-04-2024 05:02 AM
The only proof that eBay will look at is tracking information from the shipping carrier. Anything else can be faked so they will not look at it.
Volunteer Community Mentor and Seller since 2012