03-19-2025 09:20 PM
After enrolling in eBay International Shipping, I am now paying for the item to be shipped to the eBay hub. Why is this? The buyer is still paying for shipping to their country and that total amount is then taxable to me but then I am required to pay additional shipping. I'll be unenrolling from this program
03-20-2025 12:30 AM
That is the way the program works. You ship the item to the Ebay Hub and if your package is accepted at the hub, your part is done. If anything at all happens to this transaction after that, it is all on Ebay. Ebay sends the item from the hub off to your buyer. But you are fully protected. Did you happen to read the policy pages before signing up.
EIS is a great program. I encourage you to read about it and decide for yourself if it will work for you. It takes almost all the risk for international shipping off the sellers.
At this time, the only thing that I'm aware of that Ebay is working on fixing is that it does not allow for Combined shipping on multiple purchases. So if you get a customer with multiple purchases, you will need to get a bit creative.
Feel free to come back and ask for advice on what to do.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...
https://pages.ebay.com/internationalshippingprogram/seller/terms/
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.