buyer refused ups package for no reason and it was sent back

[oldcrowsstuff]

a buyer bought a heavy engine part...paid for it..i shipped it via ups..cost 77 dollars to ship and weighed 50 lbs....ups notified me item was refused by buyer and they shipped it back to me with no reason....do i have to refund the money.......

[shipscript]

I buyer can refuse a package if it arrives with postage due, and the seller would be required to refund the buyer in full.

If the buyer refused delivery because of a change of heart, the buyer protection is voided, and the seller is free to keep the shipping fee and refund the balance. Documentation should be retained in case of a credit card chargeback.

If the package arrived damaged and the buyer refused it due to possible damage, that is a more complex situation that may require carrier documentation and a discussion with customer service.