Ask a Mentor

Forum Posts

Sorted by:

Collecting insurance on a shipment

I have a sale that I sent using ebay shipping that never made it to the buyer (tracking confirms this). How do I collect the insurance on the refund I had to provide?

Default shipper

Can I change all my sales to have fed ex as my shipper?

can't switch to business account

no option to edit personal account type to business

Seller Hub notifications are "unavailable".

My Seller Hub notifications are currently "unavailable" for the last few days. Anyone else having this issue?

I never received the item I ordered,and I'm having trouble getting my refund from Ebay

I'm getting ripped off

Block Sellers

Is there a way to block/remove certain sellers from my search criteria?

Partial refund

How does a seller issue a partial refund to buyer for overpaying?

Hello. I have made many purchases, however, I’m new to the selling game. I missed a purchase (my notifications were not enabled) and a month has passed. I've contacted the buyer with an apology and gave the option of still shipping the item or refund...

Still waiting on payment processing to show up in my payouts on my account.

I have been checking out every single minute for something I sold that was already delivered to the buyer safely to show up as funds in my eBay account so that I can withdraw them into my bank account. However, when I go to my account page I do not s...

When a bidder is unkind when asking to rescind a bid

Should I report a bidder when they are unkind with the reason for rescinding their bid?

Pandora bracelet.

I won the bid ,but it would not get to on time So I ask to cancel the order .them I wanted to keep it for myself .I ask the seller to cancel my cancellation.she has not let me know .

Money Back Guarantee by eBay

I am reaching out to Buyers of eBay who may have experienced the same thing I have with eBay's Money Back Guarantee Policy. I did not know nor does the policy state that if a buyer contacts their financial institution about a purchase made on eBay th...

Notifications not available

My notifications keep disappearing and when I hover on the bell it says "Notifications not available at this time." Is anyone else seeing this?

Resolved! international shipping fees

A sale was made including free shipping. Ebay reported a shipping fee to the seller of $0.00 but the buyer, in a different country was charged a fee. Why are there differing reports and how can the buyer get the free shipping that was promised?