Ask a Mentor

Forum Posts

Start a conversation

Sorted by:

Ads in Purchase history

Does anyone know how to turn off ads in Purchase history?

Account manager

Hello,How can we connect with our account manager? We are business profile

Why is it so hard to get a refund on a order not received ? Why don't you have a phone number ???

Beware buying items from China,E-Bay don't want to help you getting a refund

Resolved! My Account Is temporarily restricted from selling and buying

Hello Dear Team Ebay ! My Account Is temporarily restricted from selling and buying. As According to your message which i received ,you want to ask me some questions to verify my account.I am Ready to answer all the questions from Ebay Community. Bec...

Customer support

I’m trying to track an agent

Seller needs to send money back to buyer.

Seller needs to refund $4.50 to a buyer. Seller used ebay system to ship item. When it arrived, buyer was charged an additional $4.50. Neither of us know why this happened but the customer has asked to be refunded the $4.50 which is reasonable. How c...

Updating feedback

I left feedback regarding a recent purchase and would like to follow up with a comment about how well the seller responded to and handled an issue with the shipper. How do I add a new feedback comment?

Purchased an item by mistake

Hello, I purchased an item by mistake and immediately requested to cancel the order. The seller does not offer shipping, and i do not live in their state. I also wrote the seller the following text to explain the situation, but they have refused to r...

Is the shipping and handling I paid extra is not refundable?

I returned the item in the same condition as received, and it was refunded in full including tax, but the shipping and handling the Seller charged me extra was not refunded. Is it always the case that the Seller are not supposed to refund you for it?

packing slip

how do you add a message to the packing slip?

Seller exposed my personal details in a feedback

I have given negative feedback for an item that is non-genuine and the seller has responded by exposing my personal details and accusing me of being a fraudster. What should I do about this?

Shipping without ebay labels

Can I ship sold items without an ebay label?

How to make positive feedback for an item private

Is there a way to make positive feedback for an adult item that was purchased on eBay private?

Coupon not working

FREE24INSTALL It won't work

Customer received item after reporting it not received

I have a customer who opened a case for an item not received that tracking showed as delivered. A couple of days later, she messaged me to let me know that she did receive it . I keep getting requests from EBay to close it out, but there is no option...