Ask a Mentor

Forum Posts

Sorted by:

Resolved! Message: new device using my account not from my state.

Why did I get a message saying "a new device is using your account".I live in NC and the message refers to Lititz, Pennsylvania, United States.Reads: Signed in at 12:24. I did NOT sign in at that time!I changed my password immediately, but I still ge...

eBay's new rules for making and accepting offers.

I just went around and around with customer service about this. I had two offers come in from buyers and accepted both within the specified time frame. I waited to see payment come in but it didn't and wasn't showing up in pending payment. So, I chec...

Credit debit

Hey friend, AIDS was committed about a year ago from you, the only charge that existsReceived 3 transactions on the credit card for high charges. How can you locate a transaction on eBay through a credit card, even get a tracking number for the order...

Package Arrived

Hello. I sent out a package with tracking. I went to the UPS store but used the USPS delivery option with there tracking number. It shows the package was delivered on Saturday the 16th but on ebay the tracking doesn't work, it shows I didn't send it ...

Buyer will not contact me

I’ve sent 3 to 4 messages to update the shipping address and she does not return my Messages and it looks like she’s shipping it to the wrong

Seller I have 2 Lebron James Rockie cards 4 sale. How do I get the pic’s on eBay

He is basketball player . I have two of his tranding cards 4 sale.

Contact eBay

How do I contact eBay? Cannot get it through the app. Do not have a home computer to use I am a buyer bought a pre-order. Never received. Seller will not contact me. Account has been disabled. I've been unable to contact eBay to get a dispute. Starte...

the seller doest want to cancel the order

what can i do the seller doest want to cancel the order

My first negative review and I feel like I have been treated so poorly with ebay customer service.

Dear eBay Community,I’m writing today not just as a seller but as someone who deeply values fairness and integrity in every transaction. Recently, I experienced something that has shaken my trust in the feedback system—a system that is vital for fost...

Resolved! messaging

It seems I can no longer message a seller.Have I done something wrong or is it broken???

Emails for Saved Searches

I have stopped getting email notifications for my saved searches. How do I get them again?

https://community.ebay.com/t5/Buying/Ebay-forcing-us-to-enter-payment-details-before-bidding-Cant/m-

I requested combined shipping discount as seller advertises and eBay cart prompts requests.The seller never applies discounts instead canceled my entire order never replied to request to honor shipping discount for combined which is more $300 for $ 3...

Contact a buyer whose bid expired

A buyer made a bid on something I was selling and the bid expired before I had a chance to accept it. I have not been able to find a way to contact the buyer and let them know that I will accept the bid if they are still interested. Does anybody know...

Assistance Needed to Obtain Return Address

Subject: Assistance Needed to Obtain Return Address –

Close and delete my account

Thank you for your ser vice through the good sellers. I have a problem talking to a robot or internet through emails. What I, don't like about your system Ebay, you stopped your live customer service by phone. I don't remember becoming a member with ...