Ask a Mentor

Forum Posts

Sorted by:

Price inflation?

I was recently checking out an item that a seller has make an offer enabled for. I’ve made two reasonable offers so far, one was rejected. One was countered. The counter offer was for over $100 above current listed price. Thinking that this was an er...

i want delete my account ebay

Reason delete my account ebay : i don't know why my point now only 50% , i have 35 feedback with 1 negative feedback and now my trust points only 50% . Please delete my account right now for me , thank you

seller sends package w tracking via usps, says it was delivered. not delivered, USPS say not same.

What is my next recourse? I've open up a case, ebay says they have contacted the seller, seller say it was delivered. appealed the case and ebay says seller says it was delivered. closed the case. 11/28/24 Purchased on Ebay from ofiriamar20 an RV Tv ...

Shipping after ship-by date.

I recently sold an item, however I am traveling and cannot ship until two weeks after the ship-by date. The purchaser confirmed they still want the item even with the extra wait time. Will eBay cancel my sale after seeing the item did not ship by the...

Sent an item that took 23 days to arrive, He gave good feedback, but I cant leave feedback Not there

eBay seems to think it was lost yet says it arrived. There is no place for me to leave feedback for the buyer who was great through all of this.

Shipping Priority Mail - when not using a Priority Mail box

We ship from Alaska. Anything 1#+ has to go priority mail. Quite often the priority mail boxes aren't the sizes and we need to use our own boxes. I can't figure out how to set up the shipping policy when we use our own boxes for priority mail. It onl...

Do you have to measure the specific item or is it OK to just post the manufacturer's measurements?

Understanding variations that can occur. I purchased an item with posted measurements that were inaccurate. The seller admitted they did not measure the item, they just posted what was on the manufacturer's description. Needless to say, the item was ...

Customer support hung up accidentally; how to get them to call again

I am having trouble with re-activating my account. I couldn't get any answers from chat support, because it won't recognize my email address. I finally got to a screen where I could request customer support to call me. The staff member called, but ac...

Taxes on item

The taxes are charged on the item and also on shipping??

account restriction

today i saw my account has bee restricted, listing has bee removed and funds on holds, but i haven't received an email or message from eBay with reason of restriction ,i am totally confused what should i do.

return shipping labels

I am willing to pay for the return shipping label and issue a complete refund to the buyer I believe I have started the process but cant find confirmation anywhere. Where would I find this Information?

cancelation due to possible scam

On December 24, 2024 I purchased a pair of shoes from the user Karim-32. However, the user is not answering the messages. I requested to cancel the order to have my money back but the person is not answering. I was wondering if there is any other way...

Sell-Through Rate

How do you calculate your sell-through rate? Is there a particular report we can view to see this information?Thanks!

Resolved! How to request assistance from Ebay for an iPad keyboard that was defective and damaged iPad?

I purchased a keyboard for my iPad from Ebay. The keypad box had sticker that it had been reconditioned. The keypad seemed to short out when connected to charger, sparked and burned out cable. After this my iPad connected to the keyboard case became ...