Ask a Mentor

Forum Posts

Sorted by:

someone purchased off ebay with my credit card

any way to track a purchase on ebay - someone stole my credit card info and purchased items off ebay? Just curious

Buyer asked me to delay shipping for 8 days

I always ship stuff within 24 hours. I know if I take too long it messes up my seller rating. My buyer purchased an item today and asked me to ship it next week. What do I do?

Conned out of refund

I purchased an item need to return it,wasn't given a return label.. the seller is keeping my money and I can't return it

How do you get to a live human on ebay? I have several problems could be solved if I could get in t

I need to get in touch with 2 venders. I have tried. I am missing 1 product. The other product is expired.

Shipping from a different zip code than my home address

I live in one town but use the post office in the next town because it is closer to me. That post office has a different zip code. I have my return address as my home address but my ship from is the post office address. For some reason. the post offi...

How to report purchase counter item

I purchased Adidas three stripe California T-shirt, that without a doubt are counterfeit. Seems impossible to me to report. I can’t connect with anybody at eBay when I use the helping contact function there is no category for this. Any help would be ...

Return of my money

I purchased an item and they sent me something totally different they advertised one thing and then sent me another that is false advertising I sent the product back the next day they received it on the 14th and they have not returned my call or my m...

How long should I wait on Seller to Respond, to a Buy Request?

Normal response time to a offer to Buy/???

Pencil Stylus for IPad IPhone Samsung Galaxy Tablet Phone Pen Capacitive Screen

I got seller message in 6 hours ago and I trying to Click Return Label and It won't open and it keep repeating over and over. and I trying to contact the Seller as fixyourcell message was BLOCKEDOrder 15-13018-1871Return ID 5291344923

Shipping info for 2021, 2022

missouri tax issues. trying to find info for items i sold in 2021 and 2022 in mo.any way to search old shipping labels?

Shipping 2 boxes

How do I change the shipping to 2 boxes for one order?

Details of item sold in September 2020 or later

Do EBay records go back as far as 2020 for an item that was sold. Using Custom search it only goes back to mid 2023.

My account restricted?

I can’t buy anything on Ebay. I get a message “Due to restrictions on your account, this service isn't available. To remove the restrictions, please provide the information requested in the eBay message titled, “Your eBay account is restricted.” If y...

Return an item

I ordered a lipstick on eBay.They sent wrong colour. So,I asked to send back for refund.eBay replied and told me to send it back to them.BUT, they gave no address to send to.There wasn't a returns address label in the package received.I've spent hour...

Advice Needed: Buyer Requests Return Despite Accurate Listing

I need some advice on how to handle a situation with a buyer. I sold a smart door lock and clearly mentioned in both the title and description that the lock does not come with keys. The buyer opened a return request, stating they didn’t realize the l...