Wrong item sent. Now sellers wants me to send item back at my expence

[sassysixties]

I cannot contact ebay by phone  does any one know how.  All i get is virtual assistant. Very frustrating

[mr_lincoln · Accepted solution]

@sassysixties   Contacting eBay is hit or miss, what I would suggest is to process an Item not as described claim, this forces the Seller to provide you with a pre paid return label.  If they don't you can have eBay step in through the claim process for a full refund.

If the Seller accepts the return they have 3 days to refund you once the item is delivered back to them.  You can also STOP communicating with the Seller.

[sassysixties]

Thank you for your help but as i have already opened a disputed asking them to send me correct item Ebay has surmised that i will send the original package back to China at my expense.  The firm have refused to pay for return. 

[soh.maryl]

Still confused.  If you actually went to the Resolution Center (bottom of any eBay page) and opened an item not as described case, you needed to return to the case after 96 hours and ask that eBay step in.

The seller is required to either (a) send you a prepaid return label or (b) reimburse you in advance for the cost of return shipping.  (b) would be the choice in your case.  

"The firm has refused to pay for return."  The "firm" has no choice if you proceeded as above.  

[sassysixties]

As I have already opened a dispute to return the item for the correct item.  Ebay will not let me set up a new claim against them for item not as described.  The claim has started for me to return item.  They are quite adamant that they will not pay for the postage.

[soh.maryl]

Exactly what was the wording of the dispute you opened? It should have been "item not as described".

If you said something like "don't like it" or "doesn't fit", then that's a remorse return and the seller is not required to pay the return postage.