Why is eBay Customer Service so bad?

[jamesowinsk-0]

Is there any way to get through to an actual human? On the Help and Contact page, it only gives you an option for an automated chat bot, and will force you to select canned responses to the bot until it stops responding. I recall just a couple years back, you could call and get assistance from an actual representative who could assist in resolving your problem. What gives?

[eastlaneave]

@jamesowinsk-0 

You can ask questions right here to get an answer for many questions. Just reply with the question or start a new topic with specific title.


-- >> How to Have eBay Call You << --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start at an article close to your question (you can look from here: https://www.ebay.com/help/home) 

Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.

You can also chat with a real customer service person at the Social Media options

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page.

[jamesowinsk-0]

I understand how to access the chat window, but once the chat window is open, it brings me to my previous chat, where it only gave the option to select "I'm done for now," and will not allow me to send any additional responses. It does not allow me to ask for additional help, or speak with anyone.

[jamesowinsk-0]

In fact, the most ironic part is that the chat bot ended the conversation by saying "Great, please let me know if you have any additional questions," and will not allow me to type additional questions. Emphasis that this is not a computer issue - the interface is literally set up to kick you off and not allow you to ask for more information after the bot runs out of canned responses.

[eastlaneave]

@jamesowinsk-0 

Yes I know. Try the method I listed above. Typing "Agent" is key. You may need to do this several times.

You can currently request a call back here:  https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
but this URL may change in the future, so it's good to know how to work the chat bot to get a person.

Also try the social media customer service, that's usually who I use.

[jamesowinsk-0]

That link is extremely helpful. Thank you!

[eastlaneave]

@jamesowinsk-0 

You're most welcome! I'm glad it was helpful. Come back anytime you have a question about eBay.