Why can't I chat with an agent anymore? The only option is to call?

[logic_cube]

Why can't I chat with an agent anymore? The only option is to call?

[lady_madonna]

@logic_cube 

You can use the following link to request a call back from an Ebay customer service rep or to chat online with an agent:

https://www.ebay.com/help/eua?id=5275&mkpid

Available 5:00 am to 09:30 pm Pacific Time.

[eburtonlab]

eBay has not said why the chat option no longer appears.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/