Where is the Voucher section?

[andrejfavia1]

Greetings. I just received a limited time offer for $10.00 off a purchase from eBay on my phone. When I tried to use the code associated with the $10.00, I received an error message, and I was not allowed to apply the code.

So when I looked at "Coupon Terms & Conditions," there is a statement:

"The coupon code, the end date of the coupon, the discount which applies to the coupon and, if applicable, the minimum purchase price, the maximum discount, and any other additional restrictions and/or exclusions are set out on the coupon and can be found in the voucher section of your 'My eBay' summary page."

Where is the Voucher section? I can't find it, and so I can't find which items count.

What's going on?

[eburtonlab]

Using a desktop browser, on my Summary page there is a Coupon section at the top when I have an active coupon available.

https://www.ebay.com/mye/myebay/summary

[andrejfavia1]

Right I see that, but when I inspect the terms, there is no declaration of what I can or can't use it on. And I tried to buy a few things and it doesn't work. How do I directly contact eBay support to ask for clarification?

[eburtonlab · Accepted solution]

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[andrejfavia1]

It appears that eBay just reposted the coupon with the minimum purchase of $50... which is what I suspected was missing initially. This thread can be closed.