When does the Return Window actually start?

[cats_purr]

As a seller, I need clarification on exactly what “a 14-day return policy” means. 14 days from the date the buyer receives the item? When is it safe to assume they will not request a return? Thanks, all!

[*lady*madonna*]

@cats_purr 

The Ebay Money Back Guarantee specifies that a buyer has up to 30 days from date of delivery to file the Return Request, regardless of what the seller's return policy states.

[cats_purr]

Thanks. So why do we as sellers go through the bother of choosing a return policy? Ebay should make this clearer.

[*lady*madonna* · Accepted solution]

@cats_purr 

Sellers return policy allows returns for any reason.

Ebay's Money Back Guarantee only allows returns for the following reasons:

Doesn't work or defective

Doesn't match description or photos

Wrong item sent

Missing parts or pieces

Arrived damaged

Doesn't seem authentic

If the seller has a return policy in place, it encourages buyers to try to work things out with the seller without having to resort immediately to Ebay's MBG.