cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to access app

@links to members

Trying to leave a couple of feedbacks on recent purchases, but app requests update firs

Googleplay tells me the update is unavailable in my region, a major city, in the UK. 

Any suggestions on how I can solve this?

Thanks in advance. 

Message 1 of 2
latest reply
1 REPLY 1

Unable to access app

@b.c-a13 

 

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

 

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

 

There is another version of the app available for iOS 16 users; see here:

 

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

 

A possible workaround for iOS 15 users is suggested here:

 

https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192

 

Some users in Italy are reporting problems with the latest version of the eBay app on iOS 18.

 

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

 

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app". Or else delete the app entirely.

Message 2 of 2
latest reply