Recently sold an item. Had a high buy it now, however it clearly stated it was a box. Buyer clicked buy it now, paid and i shipped. about a week after delivery was confirmed, they submitted a return request stating "item didn't match description or photos" I messaged buyer three times to please explain how it did not match, and included screen shots of the listing they bought from... No response from the buyer. after the alloted time was up and after chatting with ebay rep about the situation, I asked ebay to step in and assist. Ebay then sided with the buyer, sent them a label to return the item. Nearly a week and a half later i get it back... Buyer never responded to eBay either. Case says "Awaiting buyer response". Im trying to file an appeal as I did everything i was suppose to and the buyer did not, yet i can not. and now im going to have a debit from my bank because someone did not take the time to read OR used an auto buy system (BOT) and got something other than what they wanted. A seller should not be punished or held liable for a buyer not doing due diligence, or actually taking time to read the listing or ask questions, so long as they were 100% truthful in their listing and shipped exactly what they advertised. I have a 100% feedback rating, why would i do anything but that? I took pictures of the item when it returned. Yup its EXACTLY what i shipped and listed. How does a seller get a fair shake?
