Time Away

[osmashull]

When “Time Away” is active, what do you do when you receive messages from your buyers stating “My item hasn’t shipped! When will I receive it?” The auto reply in “Time Away” seems to only apply to not answering messages while seller is away.

[inceptions]

Contact the buyer and refer him to the Time Away message on the listing and to check his Purchase History which will tell him what the estimated delivery date is.