The customer has filed for a return but IT IS WORKING and not defective as he has already stated

[ken-12732]

Hello,

My listings each have a policy of no-returns (I'm not a business).   The listing I posted was purchased and is a NEW item which I have several of those never-used new pcmcia usb-hubs available (because I used to run a pc repair shop when younger and bought in bulk).

Anyway my buyer states the unit is defective and is filing for a return *****but then also states that his operating system detects and recognizes the card (which it would not do if it was defective; in fact, if it was defective his windows would NOT see the card at all or even worse, crash his system as soon as it was plugged into the  pcmcia slot of his computer.

Ebay only offers me as the seller two options, give up time and printing and product or give up entirely (there's literally only two options both of which penalize me as the seller even though I am relatively certain that the aforementioned is correct information as to diagnosis that the buyer's problem is his system or his operating system.

I've offered some information to the buyer and have not heard back from him yet and time is ticking out before ebay gets involved.

1.) Although his computer already recognizes and identifies the unit correctly as he's stated I suggested to him to take an image of each of his 4 or 4 bios screens so that I can see if his system has an energy option that might have some affect on what it does in his windows os.

2.) I have also asked him to see if he can locate another machine to try the pcmcia hub

3.)  I invited him to my house in Springfield so I can remedy his problem (*with his computer, because the new pcmcia hub is more than likely not the problem).

It kind of irks me because it brings up the barage of memories of people coming into my shop claiming their computer has a problem when it is the operator of the computer more often than not.

I just feel that I shouldn't be penalized when I'm not in the wrong and have done nothing dishonestly here.

[jonathanbrightlight]

No Returns should be better described as No Remorse Returns, but it's on you to understand the policy.

Not to argue with everyone here giving you good advice.

[house*of*paws]

@ken-12732 

You answered your own question by quoting eBay policy on returns (in green and red print) in Message #3, #6, and #11.

Read it again yourself when you’re feeling less defensive.  Nobody can help you understand in your current condition.

I’ve been as straightforward as I can with you.  I have no more words.  

[ken-12732]

Hmmm.....they sidestepped my question altogether and reiterated.

Allow me to do the same ";-)

Why would an entity have NO RETURNS ACCEPTED as one of the options shown to sellers?

*Answer please

What scenarios can you envision that a variable of NO RETURNS ACCEPTED is somehow even able to exist?

Answer Please

When NO RETURNS ACCEPTED = YOU BETTER ACCEPT IT OR ELSE  (what is this called?)

[house*of*paws]

---

@ken-12732 wrote:

Why would an entity have NO RETURNS ACCEPTED as one of the options shown to sellers?

*Answer please

What scenarios can you envision that a variable of NO RETURNS ACCEPTED is somehow even able to exist?

Answer Please

---

[ken-12732]

"You can choose whether to accept returns if a buyer changes their mind about a purchase.
However, if an item arrives damaged, doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return."   
Okay for line #1 I choose no (that's probably already apparent because I bothered to write NO RETURNS ACCEPTED (which may or may not pose as a risk to the buyer but the implication is clear, NO RETURNS ACCEPTED).  But the fact that the item was listed for a PENNY!!! and the guy is filing a return?
So we can take out the first line (You can choose whether to accept returns if a buyer changes their mind about a purchase.)  and this leaves us with :
"if an item arrives damaged, doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return."   
Now let's dissect this , the item did not arrive defective, the buyer already indicated his system has identified it and installed the appropriate drivers (but he is probably wrong, but it doesn't matter and is a side to the issue).
So now that we have removed that part (that the item arrived defective) we are left with:
"...doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return." 
Dissecting further let's address the Item not matching the description:
The following are my words stated within the description
*There is a port for additional 5v power if more power is needed due to high-draw usb devices, cable not included.  Most common items will operate fine using only the computer's pcmcia slot.  You will know if you need more power if a device (such as an external hard drive) is not properly powering up.  USB keyboards, mice and various other readers do not typically require additonal power.
**If you find a need for the additional power via usb, contact me and I'll send one for a buck (dollar, not rubles).
There is nothing included within the aforementioned that states I will become the buyer's insurance company (that's ebay's agreement to the buyer).
And finally we can rule out the last sentence because the buyer is not stating he's received the wrong item.
When NO RETURNS ACCEPTED = YOU BETTER ACCEPT IT OR ELSE  (what is this called?)