The customer has filed for a return but IT IS WORKING and not defective as he has already stated

[ken-12732]

Hello,

My listings each have a policy of no-returns (I'm not a business).   The listing I posted was purchased and is a NEW item which I have several of those never-used new pcmcia usb-hubs available (because I used to run a pc repair shop when younger and bought in bulk).

Anyway my buyer states the unit is defective and is filing for a return *****but then also states that his operating system detects and recognizes the card (which it would not do if it was defective; in fact, if it was defective his windows would NOT see the card at all or even worse, crash his system as soon as it was plugged into the  pcmcia slot of his computer.

Ebay only offers me as the seller two options, give up time and printing and product or give up entirely (there's literally only two options both of which penalize me as the seller even though I am relatively certain that the aforementioned is correct information as to diagnosis that the buyer's problem is his system or his operating system.

I've offered some information to the buyer and have not heard back from him yet and time is ticking out before ebay gets involved.

1.) Although his computer already recognizes and identifies the unit correctly as he's stated I suggested to him to take an image of each of his 4 or 4 bios screens so that I can see if his system has an energy option that might have some affect on what it does in his windows os.

2.) I have also asked him to see if he can locate another machine to try the pcmcia hub

3.)  I invited him to my house in Springfield so I can remedy his problem (*with his computer, because the new pcmcia hub is more than likely not the problem).

It kind of irks me because it brings up the barage of memories of people coming into my shop claiming their computer has a problem when it is the operator of the computer more often than not.

I just feel that I shouldn't be penalized when I'm not in the wrong and have done nothing dishonestly here.

[jacbarcollectibles]

You are a new seller and need to know how eBay works.  eBay provides buyers with a 30 day Money Back Guaranty on almost all items listed on the site which overrules your No Returns policy for all but buyers remorse reasons.  The buyer filed an "Item not as described" case which is not a buyers remorse reason so you only have two choices.  Either fully refund the buyer and they keep the item or send them a prepaid return label and fully refund them once the item is returned.  Either way the buyer gets a full refund.  Then if you chose the return option and the item is fully working you can go back to eBay and appeal the refund and will most likely get eBay to cover your refund.  

If you do not respond to the case eBay can force a refund from you, let the buyer keep the item and you will not get your final value fees back.

[ken-12732]

You are a "rockstar"?    As stated on the ebay website:

"You can choose whether to accept returns if a buyer changes their mind about a purchase.
However, if an item arrives damaged, doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return."   

My item does not fall under any of those categories which has me wondering about your dubious "help"?  Again, correct me if I'm wrong, but your best advice is what again?

This ordeal will be costing me almost $10.00 in shipping and just throw my time out the window to support what may very well be a scam perpetrated by who knows what?

And one final note, this was a sale for an item that had a price tag of 20 and sold for a penny.  The item was not defective as the buyer already stated it was not only recognized by his os but also there were supported drivers for the device.

The item was sold as USED and No returns and you say what again?

****Oh wow, I'm stopping back to state that I read the only sentence that offered assistance.  It was hidden at the bottom of the first paragraph.   Well that doesn't sound entirely fair either because as you stated, "I need to learn the ebay rules" but the ebay rules state this:

You can choose whether to accept returns if a buyer changes their mind about a purchase.
However, if an item arrives damaged, doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return.

No mention of damage (in fact to the contrary as stated by the buyer himself) , it is listed used but in fact it is new and unused (I promise on rockstar's life)

AND IT SOLD FOR A PENNY!  *gee i wonder if this happens to all ebay sellers? Like behind that I wonder who profits most if say for instance, someone is paid to do these "purchases".

[ken-12732]

and one final word (then I have to get back to work)

You stated:

" eBay provides buyers with a 30 day Money Back Guaranty on almost all items listed on the site which overrules your No Returns policy for all but buyers remorse reasons. "

How does that statement affect me ?  That is the policy that ebay has with the buyer and not the seller (I've already pasted the ebay seller's criteria in full above; one is in living color even).

You can find the information here: 4 min article
How to handle a return request as a
seller

I can send you the pdf version if you tell me you want it....nah, I'll just send it ( Hint: First paragraph)   

You can find the rest by searching the title to the afore-pasted image but why  when I don't even fit any of the criteria mentioned, right?  If we cannot have faith in statements made by ebay then everything in the marketplace would be variable and unstable.  right?

[rock.star]

If the buyer opens a case saying the Item is not as described eBay will take their word for it. 

[ken-12732]

Really ?   But by your train of thinking and using what details I've thus far given you, it sounds like you might be an employee empowering for something else other than real assistance to help (the person that posed the question=me, the seller).

See, so far you know:

1.) the buyer filed for a return of a 20 dollar item "won" for a penny and that the item is listed as used and with no returns.

2.) The person that won the penny auction stated the device is working 

And again, your best assistance is to regurgitate the unethical most dubiously biased advice?

Sheesh, i feel sorry if you have kids. ...they're doomed.

Oh yeah and you know the ebay requsites to returns propagated to us sellers is:

You can choose whether to accept returns if a buyer changes their mind about a purchase.
However, if an item arrives damaged, doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return.

Do you make annexed rules for ebay?

[ken-12732]

P.S. 10% OF THE SALE OF THAT PENNY WENT TO CHARITY

Do I request that amount from The American Red Cross ?

Nobody on the planet would file for a return of a sale for a penny (no matter WHAT condition) unless it was purpetrated by fraud (okay this part is my opinion and cannot actually be well-proven but find someone in your family tree that did just that and I'll eat worms).

[ken-12732]

Image shows revenue

Image shows Charity amount to be deducted from revenue

[ken-12732]

*This in NOT entirely about the loss of ten bucks toward shipping that apparently comes from my end in this return.  This is my second time selling on ebay and I know the routine somewhat (trust me I've been taken for more than hundreds at one time by ebay/paypal...for some background one involved a drop-ship of satellite dishes to australia and even though the guy received the shipment and hadn't any problem with his case of satellite dishes, ebay still gave the money back to the buyer (because the SHIP was a day late and now I've lost the product and almost a thousand + $ and even worse, the bank account....oh the bank account...now that's another story altogether but it was caused by the very entity that I hope to sell on....go figure.  Now that our internet offering is so purged and censored with blatant website takedowns and takeovers we have choices ..... let's see somethingmarkeplace, ebay, craigs.....yup, there's others that are out there but the controllers just haven't removed them yet.

No manipulation here.

[ken-12732]

I have an offer to the community.

Since I have an abundance of those very same pcmcia cards

and since EBAY has a guarantee to the buyers

I agree to give up another of the exact same item (and will test it and make a flipping video to prove I'm sending a WORKING unit...they're all working ...phhhtt..... 

I will send him another for free if ebay or the buyer foot the shipping (my penny remains!)

I don't agree with this atmosphere where the bouncing penny doesn't attest for character and the scammers are rewarded, but I'll do it because I could really care less about these cards and generally do not use them myself (everything i have has an abundance of usb ports).

[ken-12732]

Regardless of whether the buyer is honest or not, do words have any stability here (what is the sense in printing NO RETURNS if you are at any point or reason liable to be manipulated to YES SEND RETURNS?).

Firstly, again, this is the policy that EBAY has with the BUYER:

" eBay provides buyers with a 30 day Money Back Guaranty on almost all items listed on the site which overrules your No Returns policy for all but buyers remorse reasons. "

And this is the policy that EBAY has with the SELLER:

You can choose whether to accept returns if a buyer changes their mind about a purchase.
However, if an item arrives damaged, doesn't match the listing description, or if the buyer
receives the wrong item, you'll generally need to accept the return.

Why should a seller be victimized by any deals ebay has with the buyer, especially if they contradict our contractual understanding of common words and phrases (such as sold without returns which would imply we are not that invested in the item ourselves)?  Only later to become the liability sponge of distinctly different policies.

[house*of*paws]

Hi @ken-12732 

We responders are all experienced buyers and/or sellers who have volunteered answering the questions of fellow members.  We do NOT work for eBay.  Nor do we choose the silly titles (like Rockstar) under our Usernames.

You’ve spent several, lengthy posts arguing with the totally accurate advice you’ve been given … over an apparently low-priced item.

You are free to ignore everyone’s advice and refuse the return and refund.  The result will be that eBay 1) refunds the buyer with your money and lets them keep the item; 2) adds a defect to your account; and 3) keeps your fees.  

Maybe you have to experience all that to understand how eBay works.  eBay is essentially a computer which uses automated processes.  It finds in favor of the buyer 98% of the time because it has neither the time nor staff to hold a mini-trial for each return request.

This is NOT  the type of situation that falls into the other 2% of cases.  I’m truly sorry this is so difficult to understand.  

Maybe you should list your items on Craigslist if you want complete control over accepting returns.  If you list items on eBay … then you are required to accept returns whenever the buyer claims the item is ‘not as described’ in some way.  Your ‘no return’ policy only applies when the buyer admits to having buyer’s remorse.

[ken-12732]

I am making the posts to make others aware (this might be not a good place when simple expressed words can be used to someone else's profit and only to my loss).

Racketeering is a type of  organized crime in which the perpetrators set up  a coercive, fraudulent, extortionary, or otherwise illegal coordinated scheme or operation (a "racket") to repeatedly or consistently collect a profit.[1}

I understand your claim to experience (I have my own here also as you've already read the above history) and I'm not saying you people are bad (even if you are one in the same person under different usernames would not sway me from knowing that just because you are experienced in ebaying doesn't make it entirely conclusively right).   HERE'S AN EXTREME EXAMPLE:  Hitler's army was just doing their jobs (think about this statement for a minute and envision yourself a young german demanded by the then-government, hitler, to go and kill....you weren't born a killer, you became one or needed a job even.

The policy you are all parotting is stupid for the following reason (not exclusive of the following):

Why would an entity have NO RETURNS ACCEPTED as one of the options shown to sellers?

What scenarios can you envision that a variable of NO RETURNS ACCEPTED is somehow even able to exist when NO RETURNS ACCEPTED = YOU BETTER ACCEPT IT OR ELSE?

[house*of*paws]

@ken-12732 

Please do whatever you want.  [You apparently have a lot more free time to argue philosophical concepts than I do.]

I only describe eBay’s policies … NOT defend them.  Use the information however you wish.  Over and out.  🙂

[ken-12732]

Sorry.....I actually didn't mean for my post to sound so harsh but i'm not able to go back and edit it.

What I meant to say is simple:

Why would an entity have NO RETURNS ACCEPTED as one of the options shown to sellers?

*Answer please

What scenarios can you envision that a variable of NO RETURNS ACCEPTED is somehow even able to exist?

Answer Please

When NO RETURNS ACCEPTED = YOU BETTER ACCEPT IT OR ELSE  (what is this called?)