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Seller refuses to accept return

Sell refuses to accept return

Message 1 of 7
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Seller refuses to accept return


@softlifeprods wrote:

I  don't need the item any more.


@softlifeprods 

That would be considered "buyers remorse", which is not covered by Ebay's Money Back Guarantee, so the seller is not obligated to accept the return.

 

You can either resell the item or give it away.

lady_madonna
Volunteer Ebay Community Mentor

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Message 7 of 7
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6 REPLIES 6

Seller refuses to accept return

Why are you returning the item?

What have you done so far to return it?

Message 2 of 7
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Seller refuses to accept return

@softlifeprods 

What is the reason for the return?

lady_madonna
Volunteer Ebay Community Mentor

Message 3 of 7
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Seller refuses to accept return

I actually cancelled the order before it was shipped.  I have not opened the box, but the seller refused my request to return the shipment.

Message 4 of 7
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Seller refuses to accept return


@softlifeprods wrote:

I actually cancelled the order before it was shipped.  I have not opened the box, but the seller refused my request to return the shipment.


@softlifeprods 

It is not possible for a buyer to cancel an order.

Again, WHAT is the reason for the return?

lady_madonna
Volunteer Ebay Community Mentor

Message 5 of 7
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Seller refuses to accept return

I  don't need the item any more.

Message 6 of 7
latest reply

Seller refuses to accept return


@softlifeprods wrote:

I  don't need the item any more.


@softlifeprods 

That would be considered "buyers remorse", which is not covered by Ebay's Money Back Guarantee, so the seller is not obligated to accept the return.

 

You can either resell the item or give it away.

lady_madonna
Volunteer Ebay Community Mentor

Message 7 of 7
latest reply