Seller refused to provide full refund for damaged item

[imahero]

Hi, 

The product arrived damaged.  Seller only offered a partial refund. For a full refund, seller is asking me to send the item (I pay for postage).  I don't think this is fair.  I read the eBay Policy, it stated that "there's a problem with an item, the seller is responsible for paying return postage costs."

I have asked eBay to step in to help but nothing is done.

[inceptions]

Did you open a return for item not as described? The seller has 3 business days to provide a pre-paid return shipping label. If she doesn't, that's when you go back to the return to ask eBay to step in. Is that what you've done?