What about this Ebay correspondence would make me think getting SELLER PROTECTION for a return item sent back to me damaged would be a issue? I have e-mailed, called...Have followed instructions From Every REP I have spoken too. Atrocious handling of this. I have received ZERO.
Thank you for calling the attention of eBay regarding the item “LADY NOIZ 2X grey LEOPARD/ CHEETAH A-line top/dress LAGENLOOK sleeveless". I am sorry that the transaction did not go smoothly as we are expecting. I do understand your concern about the item you received back which you can no longer resell since it is no longer in the same condition as what you have listed. It is a good thing, that you have contacted us once again regarding this because this gave me a chance to thoroughly review your case. No worries now, I have taken the matter in my hand. My name is Jan and I consider it an honor to be of help to a good eBay member as you are.
I have filed a Manual Refund Correction Request for you and requested our Financial Team to process the refund back to your account. Rest assured that you will be receiving an email about this and will be updated on the refund process within the next 10 days. Please check your eBay inbox regularly for this update.
In this light, I am appealing for your patience and understanding as we wait for your refund to be processed.Be assured that this had been taken cared of.
I trust the action taken is to your satisfaction. Thank you for choosing eBay as your online marketplace and I wish you all the best in your future transactions.
Warm regards,
Janaine
eBay Customer Support
[THREAD ID: 1-5XX3A8EH]
eBay Document ID: 132783822004
