Return request

[sdnlsn]

I am a 25 year Ebay member and have been selling on Ebay for some time.

I have a no return policy on my sales to prevent returns from buyers with remorse.

I have over 4,000 feedback responses an currently have a 100% feedback rating.

Recently, a buyer purchases a set of women's golf clubs.

He initiated a return request stating that I had a accept returns policy when he purchased the item and said that the clubs were defective because his daughter could not use them.

Clearly he lied about my return policy and that the clubs were defective.

In any case, Ebay says I have to accept his return.

This is so frustrating!

Any ideas on how to handle this with Ebay?

[lady_madonna]

@sdnlsn

Ebay's Money Back Guarantee overrides your "No returns" policy.

How sellers handle Return Requests:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[gosimus]

@sdnlsn 

< He initiated a return request stating ... that the clubs were defective >    

I'd like to remark that I think you're as lucky as a dog with two tails to wag, that, after almost 4000 sales, you don't know what a false Not As Described claim is.  You have a no returns policy, so some buyers know that to get a refund they have to open a NAD claim.  If they have to lie about it, that's what they do. 

You cannot dispute a NAD.  Well, you can, but it'll cost you big.  If you dispute it, or drag your feet, then after four days the buyer can ask eBay to step in.  When that happens:  eBay will refund the buyer, using your money of course; might, make that probably, allow the buyer to keep the item; will not credit your seller fee(s) back to you; and will add a Defect to your account.  

Your best course of action is to accept the claim, send the buyer a prepaid shipping label (for a set of golf clubs, ouch), then sit back and wait.  Do not issue the refund until you have the item back in your hands.  If you're doubly lucky, the buyer won't get around to sending it back and the time limit will expire.  

[sdnlsn]

Thanks for your reply.

I have had prior experiences with NAD claims, but they were resolved in my favor in the past due to Ebay's determination that the buyer lied.

I guess that policy is gone now and we are just sellers with a target on our backs.

[gosimus]

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@sdnlsn wrote:   

I have had prior experiences with NAD claims, but they were resolved in my favor in the past due to Ebay's determination that the buyer lied.   

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For one successful disputation, I would have said that I suppose anything is possible, but to learn of plural instances is astonishing.  It appears that your ability isn't going to work this time, since you've said that eBay has already told that "I have to accept his return" to quote your original posting.