Return policy vs Ebay's allowed return time

[n10d1]

I sell jewelry with a 14 day return policy and when a customer wants to return an item, ebay allows them a full 30 days to return it? How do I get ebay to change this?

[lady_madonna]

@n10d1 

Ebay's Money Back Guarantee policy is for 30 days from date of delivery which overrides a seller's return policy.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[rock.star]

The 30 days are for return due to Item not as described. 

And there is no changing that.

[n10d1]

So any return policy under 30 days is pointless then? I wonder why they even give the option? Thanks for your response.

[n10d1]

Thank you.

[lady_madonna]

@n10d1 

Your 14 day return policy deals with buyers that have buyer's remorse, such as item doesn't fit, found a better price, etc.

Ebay's Money Back Guarantee allows buyers 30 days from delivery if the item is damaged/defective/not working/not as described, etc.