Return Label Tracking Number information

[xchezhd1*]

I am having an issue with a return from a buyer. I issued a return label and have yet to receive the item back. I want to check the tracking # to see if it's on its way. Where is this information located- still looking!  Thx!

[jtzvwbug]

@xchezhd1* 

Open your Returns dashboard and select View return details from beside the item.

Here's more...

"Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Some returns may remain open for up to 35 business days. Returns cannot be closed at the request of a seller.

• eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. If tracking is not uploaded, we may wait up to 35 business days before closing the return.
• No label provided: If the buyer is responsible for return shipping, we may close the return if we don't see tracking scans or signals showing the item was shipped within 15 business days of the return being accepted. If you are responsible for providing return shipping and do not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return."

[fashionsandbeauty4u]

@xchezhd1* 

The only way I know of to locate the tracking number of a return label is to sign up for the USPS Informed Delivery program. It's free on the USPS site. That will show you the status of incoming packages. I use it several times a week.