Retracting a return
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-04-2023 08:35 AM
I'm a buyer. I bought something that I was took to an "expert" for authentication. They said it was fake and I initiated a return. I had second thoughts and then paid for an online authentication. My item was in fact authentic and I let the seller know that I was keeping it. My funds have been paid to Ebay. Do I need to do anything else? The seller has asked me contact Ebay and let them know. How? I left positive feedback but I want to make sure the seller isn't penalized.
Re: Retracting a return
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-04-2023 08:49 AM
Cancel the return request
- Go to your Purchase history and find the item.
- Select See request details in the More actions dropdown menu.
- Select Close your request and choose your reason from the dropdown menu.
Volunteer Ebay Community Mentor
Re: Retracting a return
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-04-2023 08:57 AM
I don't have an option of "close your request" in the menu.