Problems signing in - getting message "We couldn't find this eBay account."

[canvasback88]

anyone else having a problem signing in?

[eburtonlab · Accepted solution]

@canvasback88 

Make sure your username is all lowercase. If you use uppercase letters when signing in, eBay will not recognize the account.

[canvasback88]

thanks, found out that it now takes an email address but not a user name.  It used to take the user name 🙂

[eburtonlab]

You are welcome!

[infoandy]

I was having the same problem since yesterday. On the login screen, when I enter my User Name and click Continue, It comes up with "We couldn't find this eBay account."  I copy and paste my user name from a saved list of logins and had it as InfoAndy. Been a member for over 13 years and never had an issue with using InfoAndy until yesterday. I had to use my email address to login which worked fine. Thanks for your post. Now if I enter my user name in all lower case letters, I can login normally. Why does eBay make these changes and does not inform their users? Not the first time.

[eburtonlab]

Why does eBay make these changes and does not inform their users?

Most likely it was not an intentional change, but the result of a page being redesigned. Perhaps the ability to accept upper case characters in a username was allowed in the past but was never part of the official specification of the page and was not included in the update.