Item sent to wrong address & cant get help!

[best-0079]

No help to be found ANYWHERE!!!  Ive tried both Customer service and keep getting hung up on. The automated Assistant keeps telling me that since the item was delivered, they can’t help me. They keep telling me to contact the buyer, but it’s not the buyer’s fault. The address on my account is in New York address and they sent it to Florida. How do I get some help?

[mr_lincoln · Accepted solution]

Hi @best-0079 

-There is no phone number to call eBay on ... what number are you dialing to get hung up on???

-I think you mean Seller not Buyer.  

--Was it an expensive item?

-Some Sellers run a False tracking number scam where they ship a package to a different address and all eBay sees is confirmed delivery.

-There was a recent issue with USPS labels where packages were showing as delivered before they ever shipped, did that happen?