International listings/shipping not working

[blohr220]

I took a few months off and when I came back global shipping is gone and now there's international shipping. Everything on my listings and settings appear to be correct for this new option yet I haven't gotten a single international buyer. Usually about half of my buyers are international because of the specific items I'm selling. 

All I got from ebay chat was links to correct my listings. (They are already exactly as you tell me they should be!)

Please help. 

[kensgiftshop]

Just because you haven't got any International orders, doesn't mean it isn't working.

Looking at one of your listings, you only ship to the US.

[blohr220]

EXACTLY!!  My settings say "enrolled " . Why is it not showing up??!

[inceptions]

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@blohr220 wrote:

EXACTLY!!  My settings say "enrolled " . Why is it not showing up??!

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Because in the listing form, you have the items set up to ship to the US only.

[blohr220]

"Update your active listings by removing all international shipping options. When only domestic services remain, your job is done. Your listings will automatically be eligible for eBay International Shipping."

Please then @inceptions @kensgiftshop  explain this instruction from eBay? I am confused.

International shipping

eBay International Shipping

Simply ship the item to our domestic shipping hub and we’ll handle the rest - at no extra cost to you. More details

Preferences

Your settings

Item location 22801 (Harrisonburg, Virginia, United States)

Return policy: 30 days money back 49c4caf0b48a000

Returns through eBay International ShippingAccepted within 30 dayseBay handles on your behalf

above is from the actual listing edit page.

Below is from the listing published page.

Shipping and handling

Item location:

Harrisonburg, Virginia, United States

Ships to: 

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Zambia, Zimbabwe

Excludes: 

Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela

[kensgiftshop]

---

@blohr220 wrote:

"Update your active listings by removing all international shipping options. When only domestic services remain, your job is done. Your listings will automatically be eligible for eBay International Shipping."

Please then @inceptions @kensgiftshop  explain this instruction from eBay? I am confused.

International shipping

eBay International Shipping

Simply ship the item to our domestic shipping hub and we’ll handle the rest - at no extra cost to you. More details

Preferences

Your settings

Item location 22801 (Harrisonburg, Virginia, United States)

Return policy: 30 days money back 49c4caf0b48a000

Returns through eBay International ShippingAccepted within 30 dayseBay handles on your behalf

above is from the actual listing edit page.

Below is from the listing published page.

Shipping and handling

Item location:

Harrisonburg, Virginia, United States

Ships to: 

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Zambia, Zimbabwe

Excludes: 

Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela

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You might want to check all your listings.

I did find one like that, but the few others I checked only showed US shipping.

[inceptions]

I don't use eBay International Shipping, so I don't have live experience with it, but this is what I see on the  listings that I looked at:

[shipscript]

I found only 3 listings that included international shipping to UK. The remainder were not visible to my UK address, which means the international option was not applied. Since you are using shipping policies, it appears you may need to modify your music policy the same way you updated your toys policy below.

[blohr220]

Thanks, @shipscript 

I'll look into it.