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I need opinions for a case

97582CA4-4268-4112-8DDE-C5FD19418447.png

Do these earrings look bent? Buyer is claiming they are bent and this is the picture they sent. I checked before I sent out and they were fine when I sent them out. I’m worried buyer did something to them to get a refund and keep item! Just need some extra feedback 

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I need opinions for a case

@kezam-2240 

 

The top post looks slightly bent to me, but it does not matter. If the buyer opens a not as described return, you must accept the return or refund without return.

 

You do not have to let the buyer keep the item - you can require them to return the earrings before you refund.

 

Apologize for the damage and ask the buyer to open a return request. Explain that you will be happy to refund when you receive their return.

wooden_flower Volunteer Community Mentor.
eBay member since 2001.

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