I am a seller. How do I send a FULL refund to a buyer whose item arrived broken

[tannod1]

I would like a step by step.  I tried to go through eBay Hub, refunds but the shipping costs were excluded.   I want to send the buyer a full refund for what he paid because the item arrived broken.   I do not want the item returned.  It is broken and cannot be fixed.  I told the buyer to not send it back. 

[wooden_flower]

@tannod1 

If the buyer opened a return, go to the return and select 'refund buyer now'.

If the buyer has not opened a return, go to your sold orders. Select 'refund buyer' from the menu next to that order. Fill in the amount (do not include sales tax), select and a reason, and click refund buyer.