How to refund ONLY the cost of a shipping label

[conre_5842]

A customer ordered and paid for two items, each with a separate shipping cost. I am combining the two orders. How do I refund the customer SPECIFICALLY the cost of the shipping label, so it doesn't affect tax and other charges. The auto-chat has not been helpful. It keeps looping.

[lady_madonna]

@conre_5842 

You can issue a partial refund:

1. Locate the order in Seller Hub. https://www.ebay.com/sh/ord
2. From the dropdown menu, select Send refund.
3. Choose a reason for the refund.
4. Specify a refund amount for the item or for the order.
5. Enter the desired refund amount, and select Send refund.

[conre_5842]

Thank you for your reply. I was looking for a way to specifically refund the shipping charge. Refunding through the seller hub refund process doesn't specifically target the shipping charge. Therefore, the bottom line is affected, including fees, etc. I did speak to an agent, who advised me to refund outside of Ebay, such as by sending a check to the buyer.