How can I get a refund on an item I bought that didn't work?

[frgon-82]

Sadly, the Roland CD-2 CD Recorder unit we ordered was not working properly.

1. When we put a disc into the machine, on the window it said, "No Disc"

2. It would not go into "record" mode....on either side.... the red lights would not come on.

3. It would not play a factory recorded CD

4. When we sent a stereo signal into the machine, one channel would be at a good level, but the other
one would only deflect at about half the level it should, making a hotter sound come out of one side.

How can I get with Ebay about getting a refund?

[lady_madonna]

@frgon-82 

Ebay has a Money Back Guarantee, so you can file a Return Request.

• Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “defective/not working“. Attach a photo if required.
• The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
• If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

[house*of*paws]

Hi @frgon-82 

You are completely covered by eBay's Money Back Guarantee ... which I recommend you read ASAP.  [There's a link to it in every listing.   🙂]

eBay works best when you use their automated processes when you have a problem with a purchase.  There's rarely a need for a buyer to contact a customer service agent.  Here's what you do to get refunded:

• File a 'return request' from your Purchase History ... choosing 'Doesn't match description or photos' as the reason for the request.
• If the seller doesn't provide either a prepaid shipping label OR a full refund within 3 business days ... then go back to your open request on Day 4 and ask eBay to step in.  eBay will handle the rest.

[frgon-82]

Hi Lady,

Thanks for getting back with me.

I tried the steps you recommended, but it all stops at the point of posting a photo of the item.

I wonder if it locks up if I don't post a photo of it....even though there is a photo of the item on that page.

I don't know why this is so difficult!

[frgon-82]

Hello House,

I tried that, but it just won't work for me......I have been trying to figure this out for several hours today.

I ordered and received a CD recorder, and when I set it up, ready to record, it didn't work!

How can I get ebay's attention to help me get this resolved?

[lady_madonna]

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@frgon-82 wrote:

Hi Lady,

Thanks for getting back with me.

I tried the steps you recommended, but it all stops at the point of posting a photo of the item.

I wonder if it locks up if I don't post a photo of it....even though there is a photo of the item on that page.

I don't know why this is so difficult!

---

@frgon-82 

Yes, you need to attach a photo to the return request.

[frgon-82]

I would be glad to attach a photo of it if I knew how to do that...... ...ugggg.....

[lady_madonna]

@frgon-82 

The way I do it is to take a picture with my cell phone, email myself the picture.

Open my email on my laptop, download the pic to my laptop. .

Then go to the Return Request, click on "add photo" and find the picture I downloaded & attach to the return request.

[frgon-82]

Thanks, I will give it a try..............

[frgon-82]

It worked!!  Thanks, Lady!!

[lady_madonna]

@frgon-82 

You're welcome! Glad it worked.

Hope your return goes smoothly.