Help with REFUND ON UNPAID POSTAGE

[bwwabbit]

Hello,

i havnt sold on ebay in a while and it seems u cant get ahold of customer service and talk to a real person, i cant even chat with a real person thats ridiculous.

ANYWAYS

I got a situation with a seller he sent me 2 separate packages, a couple glass items, 1 broke and one was ok, but i had to pay 31$ to get each package out so basically 62$ i had to pay for unpaid postage??? This should have went back on the SELLER right? Anyways he sent me a return on both but theres no option for refunds on unpaid postage?

HOW CAN I GET MY $ BACK FOR THE BROKEN ITEM AND THE 62$ I HAD TO SPEND ON POSTAGE

PLEASE HELP

[lady_madonna]

@bwwabbit 

When you filed the Return Request you should have received a prepaid return shipping label. If you did not receive a prepaid label, you could have gone back to the Return Request and asked Ebay to step in to help you.

According to Ebay:

When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item.

If you use alternative shipping arrangements, the return shipping charges aren't included in any eBay Money Back Guarantee refund you'll receive.

[bwwabbit]

IVE TRIED ASKING EBAY TO STEP IN, IVE TRIED TO CHAT WITH THEM AND IVE TRIED TO CALL THEM, AND I NEVER SPEAK OR GET A REALL PERSON. I GET NO WHERE!